Terms of Service
Understanding our simple terms and conditions for our no-account grocery delivery service.
Our Commitment to You
Clear, fair terms that protect both our customers and our business while ensuring the best possible service experience.
Service Usage
- You must be at least 18 years old to use our grocery delivery service
- No account registration or personal information is required to browse our products
- Orders can be placed as a guest without creating an account
- You are responsible for providing accurate delivery information at checkout
- We reserve the right to refuse service for violations of our terms
Orders & Products
- Product availability is subject to change without notice
- Prices are displayed in local currency and may vary by location
- We reserve the right to limit quantities and refuse orders
- Product images are for illustration purposes and may vary from actual items
- Special dietary or allergen information should be verified independently
Payment & Pricing
- Payment is required at the time of order placement
- We accept major credit cards, debit cards, and digital payment methods
- Prices include applicable taxes and fees as displayed at checkout
- Promotional codes and discounts are subject to terms and expiration dates
- Refunds will be processed to the original payment method within 5-7 business days
Delivery & Fulfillment
- Delivery times are estimates and may vary due to weather or high demand
- You must be available to receive deliveries during the selected time window
- Delivery fees are calculated based on distance and order value
- We are not responsible for orders left unattended at your request
- Perishable items must be refrigerated immediately upon delivery
Returns & Refunds
- Report quality issues within 24 hours of delivery for full refund
- Non-perishable items may be returned within 7 days in original condition
- Refunds for damaged or spoiled items will be processed immediately
- Custom or special orders may not be eligible for return
- Contact customer service for return authorization before sending items back
Liability & Disclaimers
- We strive for accuracy but cannot guarantee all product information is error-free
- Our liability is limited to the purchase price of the affected products
- We are not responsible for allergic reactions or dietary restrictions
- Force majeure events may affect our ability to fulfill orders
- These terms are governed by local laws and regulations
Important Legal Notice
These terms of service constitute a legally binding agreement between you and Freshly. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of our services after changes constitutes acceptance of the new terms.
Questions About Our Terms?
Our legal team is here to help clarify any questions you may have about our terms of service.
Email Legal Team
Get detailed answers to your legal questions
Call Support
Speak directly with our customer service team
Live Chat
Quick answers to common terms questions
Related Documents
For complete transparency, review our related policies and agreements.